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Forum Discussion

FXman's avatar
FXman
Explorer | Level 3
5 months ago

I can't contact the support team for a refund.

I found DropBox on the web.  I thought it would be helpful for something I was working on. I sign up for and was billed on my Visa for $17.91, I deleted my account, and told them,  I would r not ...
cancellations
Refunds
Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
FXman wrote:

I sign up for and was billed on my Visa for $17.91, I deleted my account, and told them ... they took another payment on my visa again for $17.91.

You can simply contact Support and they will resolve the matter for you.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • FXman's avatar
    FXman
    Explorer | Level 3
    5 months ago

    Thanks for your suggestion, but I tried that and it was another runaround.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey FXman - if you're still having issues with this, would it be OK if we reached out via email, to have a further look internally? 

      • FXman's avatar
        FXman
        Explorer | Level 3
        5 months ago

        yes I would appreciate that if you would. I simply want to quit DropBox and any more payments.

        My email is removed

        Peter

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