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Gina Lantz's avatar
Gina Lantz
New member | Level 1
3 days ago

I cancelled my team account and now my other account is gone. How do I get it back?

I had cancelled my teams and now my other account is gone. how do I get it back? In other treads it said to reach out to the administrator, but as I was the admin, not sure how that works. I just want to go back to buy plus account that had all my stuff in it.

downgrade
dropbox business
Plans
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 days ago

    Hey Gina Lantz, thanks for joining the Dropbox Community.

    Are you referring to two different Dropbox accounts, under different email addresses?

    Or did you perhaps have a personal account and then used it to join a team account trial and have now cancelled the trial?

    Let me know and we'll go from there.

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