I would like to suggest a new tier of $5 a month for a 5GB Basic plan

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Dropbox keeps charging me on the account that I no longer use (I used the company email address to register to Dropbox a couple of years ago but now I have left the firm and I no longer have access to the email. I believe the email is no longer available too).
What is worse is that I have no access to the registered email address and when I tried to log in using that email address, Dropbox sent a verification email to that inaccessible email address and I cannot verify myself and cannot log in to unsubscribe the service. What should I do?
I am thinking about canceling my credit card to avoid this stupid loop.
I want to talk with customer support directly but they say that I need to be a paid subscriber of which I cannot log in.
What should I do?
Need help ASAP.

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yusukemck wrote:\n
Could you provide the workable email address to contact to the person in charge?
\n

There is no such email address. You can't email Support directly. You need to open a ticket by submitting the form.

yusukemck wrote:\n
I clearly stated in the details box that to contact me please use other email address that I clearly provided.
\n

Do it the other way around. Enter a valid email address at the top, and in the details list the email address for the account that you can no longer access.

","body@stringLength":"828","rawBody":"

yusukemck wrote:\n
Could you provide the workable email address to contact to the person in charge?
\n

There is no such email address. You can't email Support directly. You need to open a ticket by submitting the form.

yusukemck wrote:\n
I clearly stated in the details box that to contact me please use other email address that I clearly provided.
\n

Do it the other way around. Enter a valid email address at the top, and in the details list the email address for the account that you can no longer access.

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I have made a request via the provided form but I have recieved no feedback from the team yet. Could you provide the workable email address to contact to the person in charge? In the provided form, there is a box to provide the registered email that i used to subscribe to Dropbox. However, the email that I used to register to Dropbox is no longer accessible since I have left the company... I clearly stated in the details box that to contact me please use other email address that I clearly provided. Still, I received no response...

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I would like to suggest a new tier of $5 a month for a 5GB Basic plan | The Dropbox Community

Forum Discussion

Can't access my old email, need to cancel my subscription.

I paid for a yearly Plus plan, but my Dropbox account has been downgraded.

My subscription has been canceled and the billing status is completed

Can I access my free trial if I cancelled it right away?

Where can I find pricing info for the "Extended version history" option?