We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Measle's avatar
Measle
Helpful | Level 6
3 months ago

How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?

I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub. It has only recently renewed but as my work situation has chan...
Billing
Dropbox Plus
Payments
Promotions
anikin's avatar
anikin
Helpful | Level 5

I have adobe subscription, and they have an offer to get dropbox at 50% off. I've decided to take advantage of this offer.

 

 

After I click "Redeem Offer", I get an error — "The cash code can’t be applied, please contact sales for more information.".

 

And I contacted support, explained the situation to them and they just ended the chat with me and turned off the ability to send messages them!

"In this case I will need to redirect you to submit a Help Request to our Support team. Apologies this wasn't something I was able to assist with further as we're mainly here to guide on our Plan offerings, but our dedicated Support team specialize in troubleshooting and will get this sorted for you as soon as possible. You can contact them here: dropbox.com/support Thanks and take care!"

 

Ok, I go to dropbox.com/support, and what do I see?

 

It's a joke? Are you kidding me? I want to give you my money and become a customer, but you're mocking and laughing at me.

 

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
16 days ago

Hi anikin, thanks for bringing this to our attention.

 

Are you using a brand new Dropbox account, or an existing account?

 

What do you have currently on this page?

 

This will help me to assist further!

  • anikin's avatar
    anikin
    Helpful | Level 5
    15 days ago

    Jay  Any updates? No one's answering. Looks like I need to find another cloud storage service.

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      15 days ago

      Hi everyone, 

       

      Just so you know, our team is looking into it.

       

      We’ll let you know as soon as we have any updates.

       

      Thanks for being patient with us.

       

  • anikin's avatar
    anikin
    Helpful | Level 5
    16 days ago

    I am trying to use my clean account without subscription, I am trying to open offer link to a new clean browser (install firefox) without account. I try to open offer link to incognito in my Safari browser. With all these ways I got error "The cash code can't be applied, please contact sales for more information.

    Here offer link from Adobe — https://www.dropbox.com/lp/adobe?_tk=bd_adobe_pro_cc&

     

     

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!