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Forum Discussion

Myboys's avatar
Myboys
Explorer | Level 3
5 months ago

How can I make sure the subscription I was using for work is cancelled, if I have no access?

I have recently left a job where I was using Dropbox... I used my work email to set up the account and personal credit card...now that I have left I no longer have access to the email therefore I can...
Account Access
Billing
cancellations
downgrade
Payments
Myboys's avatar
Myboys
Explorer | Level 3

Thanks Nancy...yes they are sending a code to my work email that I cannot access.  

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for clarifying! Do you have any devices that are still linked to this Dropbox account, which you can access? 

 

If yes, please check their notifications for the one-time code. 

  • Myboys's avatar
    Myboys
    Explorer | Level 3
    5 months ago

    I do not have access. Can you tell me if the subscription is an auto charge each year...if isn't then I may not have to worry about it.  

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