You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Having SO MUCH trouble getting into my paid account.
We are an organization that has been paying for our subscription for years. I am not sure at what level we are, but I do have the PayPal transactions. Because we are board driven, we change out from ...
Mark
Super User II
Super User IIFirstly, Dropbox doesnt have incoming phone support so that one was a scam/hacker. It was not Dropbox.
Unless you are paying vast sums of money for Dropbox you wont have an admin. It sounds like everybody has individual Dropbox accounts - i.e. they set up and invoiced it on their own even if they use your organisation PayPal.
You need to ask who last used it for the email and password and change it to who had it. You can also look up the charge via https://help.dropbox.com/billing/find-credit-card-charge
Note that nobody can change the account to yours bar them (unless you are a Business account paying for multiple licences at one time - which is about $900pa).
