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Forum Discussion
Dropbox charged 5 times and the plan is still not upgraded.
Dropbox charged 5 times and my plan didn't get upgraded. Now when I try to reach out to the support team, they say you have to upgrade the plan to connect with them but how will I connect if my plan is not upgraded? They wasted 1 hour of my time just to find a way to connect with customer care but I still couldn't.
Contact me at [email removed as per Community Guidelines] and return my money and upgrade my plan.
- Megan
Dropbox Staff
Hi armanroy123, sorry to hear about that!
Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?
If you wish to contact with our support team directly to look into this matter in more detail, you can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Just to make sure you didn't upgrade the wrong account. Thanks a bunch!
Here you go.
- Megan
Thanks for the info armanroy123!
Did you contact our Support, or should I go ahead and send you an email?
I'm suggesting this since we'd need to discuss some account-specific info.
