\n
\nDid you sign into an existing Dropbox account, or create a new Dropbox account from the pre-installed app?
\n
\nHave you previously activated any other type of promotional quota on your account, either by Lenovo or another company?
\n
\nThis will help me to assist further!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-12-13T06:36:14.537-08:00","lastPublishTime":"2021-12-13T06:36:14.537-08:00","metrics":{"__typename":"MessageMetrics","views":2315},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:563858/message:563912","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:563914":{"__typename":"ModerationData","id":"moderation_data:563914","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:563914":{"__typename":"ForumReplyMessage","uid":563914,"id":"message:563914","revisionNum":1,"author":{"__ref":"User:user:1501112"},"readOnly":false,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumTopicMessage:message:563858"},"conversation":{"__ref":"Conversation:conversation:563858"},"subject":"Re: Did not receive 100GB free space for one year with new lenovo laptop","moderationData":{"__ref":"ModerationData:moderation_data:563914"},"body":"Hy Jay,
Thanks for the quick reply and for taking care of my problem.
After clicking on the promotion link found inside lenovo manager it downloaded a new Dropbox app onto my laptop and I logged in with my existing account.
I have activated a promotion from my Samsung phone which I think is still running as I still have 30gb.
Best regards,
David","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-12-13T06:44:18.121-08:00","lastPublishTime":"2021-12-13T06:44:18.121-08:00","metrics":{"__typename":"MessageMetrics","views":2312},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:563858/message:563914","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDU2MzkyNiw1NjM5MjY","node":{"__ref":"AcceptedSolutionMessage:message:563926"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:563926":{"__typename":"ModerationData","id":"moderation_data:563926","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:563926":{"__typename":"AcceptedSolutionMessage","uid":563926,"id":"message:563926","revisionNum":1,"author":{"__ref":"User:user:330248"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"ForumReplyMessage:message:563914"},"conversation":{"__ref":"Conversation:conversation:563858"},"subject":"Re: Did not receive 100GB free space for one year with new lenovo laptop","moderationData":{"__ref":"ModerationData:moderation_data:563926"},"body":"Thanks for the info. The Lenovo offer is only available for new Dropbox accounts, so if you signed into an existing account, then the promotional quota wouldn't be eligible for your account.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"190","kudosSumWeight":0,"postTime":"2021-12-13T07:37:19.643-08:00","lastPublishTime":"2021-12-13T07:37:19.643-08:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":2310},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:563858/message:563926","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDU2MzkyOSw1NjM5Mjk","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDU2MzkyOSw1NjM5Mjk","node":{"__ref":"ForumReplyMessage:message:563929"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"190","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:563929":{"__typename":"ModerationData","id":"moderation_data:563929","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:563929":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1501112"},"id":"message:563929","revisionNum":1,"uid":563929,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"parent":{"__ref":"AcceptedSolutionMessage:message:563926"},"conversation":{"__ref":"Conversation:conversation:563858"},"subject":"Re: Did not receive 100GB free space for one year with new lenovo laptop","moderationData":{"__ref":"ModerationData:moderation_data:563929"},"body":"Superb, accepted as solution.
I misunderstood the \"new account\" as a new install on a new device.
In this case I will simply open a new account and transfered everything.
Thank you very much for your help and have a great day!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-12-13T07:42:12.495-08:00","lastPublishTime":"2021-12-13T07:42:12.495-08:00","metrics":{"__typename":"MessageMetrics","views":2295},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:563858/message:563929","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:563858"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1738843531000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1738843531000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1738843531000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1738843531000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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