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Forum Discussion
Customer Service Access Error
We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone ...
netsquire wrote:
Well, it looks like Dropbox fixed the problem. All the support options are back.
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
Well, it looks like Dropbox fixed the problem. All the support options are back.
Rich
Super User II
Super User II
netsquire wrote:
Well, it looks like Dropbox fixed the problem. All the support options are back.
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
Thanks for getting this fixed Rich!
- Laureline
Community Manager
Hi everyone,
netsquire and AAN-cit Apologies on our behalf, there was indeed an error on the support page that prevented you to contact us.
Thanks to your report, and to Rich's help (as usual 🤜🤛), we reverted this change and everything should be back to normal.
Let us know on this thread if you are having any more issues - I'll keep a close eye on it to make sure nothing is broken.
vvsstein You should be able to see your options to contact support here, could you check? If you don't, please add a screenshot here so we can troubleshoot. Thanks 😊
YESSSS 😁😀😁
Still not working for me. How did you get through?
- Laureline
Hey robin712 , this is an entirely different problem.
If you got a message that your account was downgraded, it means that your payment didn't go through (expired credit card, not enough funds on the account, etc). Normally, you just need to change the payment method, and your Plus account will be back as soon as the payment goes through.
If, like it seems to be your case, you are still experiencing issues to upgrade, you can access email support for Payment issues even if you're back on a Basic plan.
To do so:
- Log out of your account, or use an Incognito window on your browser.- Go to www.dropbox.com/support
- Click on "Need help with a billing issue?"
Hope this helps!
