You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Customer Service Access Error
We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone ...
netsquire wrote:
Well, it looks like Dropbox fixed the problem. All the support options are back.
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
I have the same issue - July I was in contact with Dropbox on the chat, but that option has dissapeared and there's no way of contacting Dropbox. What company gives 0 option for contact??
I can't seem to reach support anymore. My account is a Team admin and in Billing I see we're still at Dropbox Standard (click on avatar > Settings > Plan) which is supposed to include live chat and phone support during your local business hours (9:00am–5:00pm, Monday–Friday). During business hours local time I go to https://www.dropbox.com/get_help. Here it says:
Your support options
Your basic plan includes access to our Help Center, Community and Dropbot. Unlock more support options with our premium plans.
Are we on Basic or Standard? How do I get support!? Is anyone else having trouble getting support today?
