We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone number. Everything worked last week when we opened a ticket. Has anyone else experienced this? Does anyone have the Dropbox phone number?
","kudosSumWeight":1,"postTime":"2023-11-14T20:07:16.970-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:dropbox business","text":"dropbox business","time":"2022-10-25T07:42:00.782-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Plans","text":"Plans","time":"2018-07-19T04:58:12.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:729672_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7486},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:729672":{"__typename":"Conversation","id":"conversation:729672","solved":true,"topic":{"__ref":"ForumTopicMessage:message:729672"},"lastPostingActivityTime":"2023-11-18T03:20:47.292-08:00","lastPostTime":"2023-11-18T03:20:47.292-08:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:729672":{"__typename":"ModerationData","id":"moderation_data:729672","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:729672_2":{"__typename":"Revision","id":"revision:729672_2","lastEditTime":"2023-11-14T22:33:12.305-08:00"},"ForumReplyMessage:message:729826":{"__typename":"ForumReplyMessage","id":"message:729826","conversation":{"__ref":"Conversation:conversation:729672"},"author":{"__ref":"User:user:1767053"},"revisionNum":1,"uid":729826,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Customer Service Access Error","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:729826"},"parent":{"__ref":"ForumReplyMessage:message:729751"},"body":"I can't seem to reach support anymore. My account is a Team admin and in Billing I see we're still at Dropbox Standard (click on avatar > Settings > Plan) which is supposed to include live chat and phone support during your local business hours (9:00am–5:00pm, Monday–Friday). During business hours local time I go to https://www.dropbox.com/get_help. Here it says:
Your basic plan includes access to our Help Center, Community and Dropbot. Unlock more support options with our premium plans.
Are we on Basic or Standard? How do I get support!? Is anyone else having trouble getting support today?
","body@stringLength":"826","rawBody":"I can't seem to reach support anymore. My account is a Team admin and in Billing I see we're still at Dropbox Standard (click on avatar > Settings > Plan) which is supposed to include live chat and phone support during your local business hours (9:00am–5:00pm, Monday–Friday). During business hours local time I go to https://www.dropbox.com/get_help. Here it says:
Your basic plan includes access to our Help Center, Community and Dropbot. Unlock more support options with our premium plans.
Are we on Basic or Standard? How do I get support!? Is anyone else having trouble getting support today?
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netsquire wrote:
\nWell, it looks like Dropbox fixed the problem. All the support options are back.
\n
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
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\nWell, it looks like Dropbox fixed the problem. All the support options are back.
\n
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
","kudosSumWeight":0,"repliesCount":6,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:729907_2"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:45":{"__typename":"Rank","id":"rank:45","position":28,"name":"Explorer | Level 4","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1767053":{"__typename":"User","id":"user:1767053","uid":1767053,"login":"AAN-cit","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"email":"","messagesCount":3,"biography":null,"topicsCount":0,"kudosReceivedCount":2,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-11-15T07:03:23.489-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:729826":{"__typename":"ModerationData","id":"moderation_data:729826","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:729751":{"__typename":"ModerationData","id":"moderation_data:729751","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1766950":{"__typename":"User","id":"user:1766950","login":"vvsstein","uid":1766950,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:45"},"email":"","messagesCount":4,"biography":null,"topicsCount":0,"kudosReceivedCount":2,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-11-15T02:49:45.788-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumReplyMessage:message:729751":{"__typename":"ForumReplyMessage","id":"message:729751","revisionNum":2,"uid":729751,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"conversation":{"__ref":"Conversation:conversation:729672"},"subject":"Re: Customer Service Access Error","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:729751"},"body":"I have the same issue - July I was in contact with Dropbox on the chat, but that option has dissapeared and there's no way of contacting Dropbox. What company gives 0 option for contact??
","body@stringLength":"194","rawBody":"I have the same issue - July I was in contact with Dropbox on the chat, but that option has dissapeared and there's no way of contacting Dropbox. What company gives 0 option for contact??
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