We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone ...
Well, it looks like Dropbox fixed the problem. All the support options are back.
It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
I have the same issue - July I was in contact with Dropbox on the chat, but that option has dissapeared and there's no way of contacting Dropbox. What company gives 0 option for contact??
Exactly, I should be able to, but I'm not, and without any support from DB, then I can't even contact them to find out why they are not offering me support when I'm paying.
There seems to be a problem with the Support page. I'm logged in to my Professional account but the Support page is reporting that I'm a Basic user, and only shows the support options available to a Basic user.
This is showing on multiple browsers (cache cleared), on multiple computers from two different locations/ISPs.
Edit: I've notified someone within Dropbox. They're looking into it.
Same problem here, but with my Plus account. For the record, it's Friday now and it looks like y'all have been trying to get help from someone all week.
I contacted another admin in our org and she's seeing support options at the Dropbox support page. It looks like the problem is just with my account. This is a problem because I'm the primary admin and I really don't want to be bothering other people to get to support.
I'm lucky that we had another admin. I've worked with my colleague to open a support case on my inability to reach support from my account. This is really poor support if I can't even get help when I need it.
I contacted another admin in our org and she's seeing support options at the Dropbox support page. It looks like the problem is just with my account.
I had the same issue with my Professional account, a Business account that I'm an admin on, and I know of other people that had the same issue as well.
It appears to be fixed now so I'd try it again. Make sure you're signed in to your Standard plan and visit the Support page again. You may need to clear your cache/browsing history if you don't see the correct options right away.
I've been on a paid plan for years (Plus), got a message yesterday that I was downgraded to Basic (not sure what happened there). Consequently, I can't access customer support for help with this problem. Desperately need my Plus account back and I've exhausted all avenues available to me for assistance.
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We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone number. Everything worked last week when we opened a ticket. Has anyone else experienced this? Does anyone have the Dropbox phone number?
","kudosSumWeight":1,"postTime":"2023-11-14T20:07:16.970-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:dropbox business","text":"dropbox business","time":"2022-10-25T07:42:00.782-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Plans","text":"Plans","time":"2018-07-19T04:58:12.082-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:729672_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7480},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:729672":{"__typename":"Conversation","id":"conversation:729672","solved":true,"topic":{"__ref":"ForumTopicMessage:message:729672"},"lastPostingActivityTime":"2023-11-18T03:20:47.292-08:00","lastPostTime":"2023-11-18T03:20:47.292-08:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:729672":{"__typename":"ModerationData","id":"moderation_data:729672","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:729672_2":{"__typename":"Revision","id":"revision:729672_2","lastEditTime":"2023-11-14T22:33:12.305-08:00"},"ForumReplyMessage:message:729780":{"__typename":"ForumReplyMessage","id":"message:729780","conversation":{"__ref":"Conversation:conversation:729672"},"author":{"__ref":"User:user:1446775"},"revisionNum":1,"uid":729780,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: Customer Service Access Error","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:729780"},"parent":{"__ref":"ForumReplyMessage:message:729751"},"body":"
Hey vvsstein! You can see all of your support options here (chat is currently available for paid subscriptions).
\n
\n
If you chatted in July with our support team, and you’re still on a paid plan, you should be able to reach out to them the same way.
\n
\n
Let me know, if that helps.
","body@stringLength":"606","rawBody":"
Hey ! You can see all of your support options here (chat is currently available for paid subscriptions).
\n
\n
If you chatted in July with our support team, and you’re still on a paid plan, you should be able to reach out to them the same way.
\n
\n
Let me know, if that helps.
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Well, it looks like Dropbox fixed the problem. All the support options are back.
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It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
Well, it looks like Dropbox fixed the problem. All the support options are back.
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It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.
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I have the same issue - July I was in contact with Dropbox on the chat, but that option has dissapeared and there's no way of contacting Dropbox. What company gives 0 option for contact??
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I have the same issue - July I was in contact with Dropbox on the chat, but that option has dissapeared and there's no way of contacting Dropbox. What company gives 0 option for contact??
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Exactly, I should be able to, but I'm not, and without any support from DB, then I can't even contact them to find out why they are not offering me support when I'm paying.
Exactly, I should be able to, but I'm not, and without any support from DB, then I can't even contact them to find out why they are not offering me support when I'm paying.
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There seems to be a problem with the Support page. I'm logged in to my Professional account but the Support page is reporting that I'm a Basic user, and only shows the support options available to a Basic user.
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This is showing on multiple browsers (cache cleared), on multiple computers from two different locations/ISPs.
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Edit: I've notified someone within Dropbox. They're looking into it.
There seems to be a problem with the Support page. I'm logged in to my Professional account but the Support page is reporting that I'm a Basic user, and only shows the support options available to a Basic user.
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This is showing on multiple browsers (cache cleared), on multiple computers from two different locations/ISPs.
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Edit: I've notified someone within Dropbox. They're looking into it.
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Same problem here, but with my Plus account. For the record, it's Friday now and it looks like y'all have been trying to get help from someone all week.
Same problem here, but with my Plus account. For the record, it's Friday now and it looks like y'all have been trying to get help from someone all week.
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I contacted another admin in our org and she's seeing support options at the Dropbox support page. It looks like the problem is just with my account. This is a problem because I'm the primary admin and I really don't want to be bothering other people to get to support.
I'm lucky that we had another admin. I've worked with my colleague to open a support case on my inability to reach support from my account. This is really poor support if I can't even get help when I need it.
I contacted another admin in our org and she's seeing support options at the Dropbox support page. It looks like the problem is just with my account. This is a problem because I'm the primary admin and I really don't want to be bothering other people to get to support.
I'm lucky that we had another admin. I've worked with my colleague to open a support case on my inability to reach support from my account. This is really poor support if I can't even get help when I need it.
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I contacted another admin in our org and she's seeing support options at the Dropbox support page. It looks like the problem is just with my account.
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I had the same issue with my Professional account, a Business account that I'm an admin on, and I know of other people that had the same issue as well.
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It appears to be fixed now so I'd try it again. Make sure you're signed in to your Standard plan and visit the Support page again. You may need to clear your cache/browsing history if you don't see the correct options right away.
I contacted another admin in our org and she's seeing support options at the Dropbox support page. It looks like the problem is just with my account.
\n
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I had the same issue with my Professional account, a Business account that I'm an admin on, and I know of other people that had the same issue as well.
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It appears to be fixed now so I'd try it again. Make sure you're signed in to your Standard plan and visit the Support page again. You may need to clear your cache/browsing history if you don't see the correct options right away.
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I've been on a paid plan for years (Plus), got a message yesterday that I was downgraded to Basic (not sure what happened there). Consequently, I can't access customer support for help with this problem. Desperately need my Plus account back and I've exhausted all avenues available to me for assistance.
I've been on a paid plan for years (Plus), got a message yesterday that I was downgraded to Basic (not sure what happened there). Consequently, I can't access customer support for help with this problem. Desperately need my Plus account back and I've exhausted all avenues available to me for assistance.
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Dropbox StaffSuper User II
