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Moodyy's avatar
Moodyy
New member | Level 2
4 months ago

Credit Card double charged

Hey Guys, Dropbox charged my credit card twice, chatbot sent my case to an agent who was not able first to locate the additional transaction (email communication), but after a while they admitted pul...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago
Moodyy wrote:

You guys need to take this matter seriously! I look forward to a response from someone senior and understands quality customer care. Thanks!

That wont happen I'm afraid - this is a user supported forum and there is no escalation procedure at all within Dropbox, not even via tickets. 

 

All I can suggest is replying back to the ticket and ask for further assistance there.

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