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autobot022's avatar
autobot022
New member | Level 2
6 months ago

Charge on my business credit card for a terminated employee account, need refund.

My business credit card was used last year to cover an employee's dropbox account and that person was terminated. I have a new annual charge to that business credit card with no access to the dropbox...
cancellations
FAQ
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi autobot022, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

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