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Forum Discussion
Change in my plan I did not authorize?
My account is showing up as Basic in Dropbox, which is what I want, but I see there is a charge to my credit card for $119.88.
With Basic I do not seem to have any avenue for chat help or contr...
paid for one plan but received a basic plan
In essence paid over $300 in 7 months but only on basic plan what a rip off
- Megan
Dropbox Staff
Hi sidney57, how are you today?
Is it possible that you upgraded a different account than the one you're looking at?
Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?
Keep me posted!
