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Forum Discussion

Ally2024's avatar
Ally2024
New member | Level 2
4 months ago

Can't find the account I'm being charged for

I had a paid subscription with one email which I cancelled no problem.  I also have a free account under a different email address which I want to keep.  However, I am still seeing charges on my ...
cancellations
Payments
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
Ally2024 wrote:

Because I am logged into the free account (the only account I have access to), I don't have access to email support, and so can't seem to find any way to get help with this issue.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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