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Forum Discussion

Ally2024's avatar
Ally2024
New member | Level 2
4 months ago

Can't find the account I'm being charged for

I had a paid subscription with one email which I cancelled no problem.  I also have a free account under a different email address which I want to keep.  However, I am still seeing charges on my ...
cancellations
Payments
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi there Ally2024 - sorry to hear you're having issues with this.

 

Since you're unable to identify the account that's associated with the charge by using our self-served look-up tool, may we reach out via email to have a further look internally?

 

Let us know and we'll reach out to the email address that's associated with your profile here, on our Community. 

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