You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Can’t cancel subscription since my email is deleted.
Hello, I have a Dropbox account which created by the mail of past company which I’ve left almost 1 years ago. But the account still has my credit card info and Dropbox has been charging my card. ...
Hi Rich,
Thank you for your kind reply which really helps me a lot!!
Yes, I contacted Support directly for several times, however I haven't receive any ticket number of them instead of receive the message "Thanks, We'll be in touch", just like the screenshot below.
I entered the Support page and make sure I was not signed into a Dropbox account, and filled up the form again, however I just received the same message without any ticket number again...
May I ask how to receive the ticket number?
Walter
Dropbox Staff
Dropbox StaffHey Tobychc - sorry to jump in here, but I just wanted to mention that you should have received an email from the support team in your email's inbox with a ticket ID for your reference. The email address would be the one you filled in the form when first submitting your ticket.
If you can't find it in your inbox, you can also check your email's spam/junk folder too.
