You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ashton W's avatar
Ashton W
New member | Level 2
3 years ago

Bought out business partners. How to create an account, using the same email?

Hi!

 

When our business was created, our partners created a Dropbox account and that is where we share all files (invoices, bills, admin docs, etc.). My husband and I have now bought our business partners out and I need to create our own dropbox (with the same email) account to store all of our new info. We are both still currently linked to the old dropbox and we need our own. I hope that explanation makes sense. Thank you in advance for your help!

  • Hi Ashton W 

     

    It isnt possible to create an account with the same email - the one already in use has it and you cannot have two accounts with one email. 

     

    Why dont you just log on to the accounts already created? That way all the files etc. are already there. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi Ashton W 

     

    It isnt possible to create an account with the same email - the one already in use has it and you cannot have two accounts with one email. 

     

    Why dont you just log on to the accounts already created? That way all the files etc. are already there. 

    • Ashton W's avatar
      Ashton W
      New member | Level 2

       Thank you for the clarification Mark. We don't want the old business partners and their office staff to continue to have access to all of our business information going forward. Do you have any advice or recommendations for us moving forward?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        If you now own the business does that include emails etc.? If so log on and change the password (and maybe set up 2FA?). 

         

        Or, get them to provide the log ons etc. to the account and then log in yourselves and change them 🙂 
        You can also unlink any devices they have at www.dropbox.com/account/security

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!