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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
6 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey there EllKay,

Just as a side note, I've merged your post here as it pertains to the same issue.

I've reached out to your email address associated with your Community profile so that we can look into this a bit further. Please just check your inbox when you have a moment and we'll go from there.

Thanks!

TommyAC's avatar
TommyAC
New member | Level 2
6 years ago

Hi Dafne - I've replied to the email you sent me but I still haven't gotten a response

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