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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
6 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
WD's avatar
WD
Helpful | Level 5
6 years ago

Hi,

Yesterday I was told by Dropbox Support that you were working on this issue.

Any news ?

  • MrRogers83's avatar
    MrRogers83
    Helpful | Level 6
    6 years ago

    Dropbox support has officially "solved" the issue. Here is what I was told:

    Our engineers have been looking into this issue with Office365 integration. There has been a fix to a license verification problem on our side.

    However, to edit a document in Office for the web (edit mode), Dropbox Business users need an Office 365 suite license, such as one of the following.

    Office 365 Business
    Office 365 Business Premium
    Office 365 Pro Plus
    Office 365 E3
    Office 365 E4
    Office 365 E5

    https://support.office.com/en-us/article/Office-and-DropBox-frequently-asked-questions-88931030-47f9-4134-bc52-a8863bb0169f

     

    So really the issue is their salespeople have been misleading customers by omitting the fact that Office online integration requires you also have an Office 365 account if you have a business version of Dropbox.

    The reason we all are so confused right now is because Dropbox's system wasn't verifying that we had O365 licenses when it should have been the entire time, but they have now fixed that issue.

    Bummer. Being able to work in Office online via Dropbox was a major selling point, and if we want to continue having access it's going to cost us a whole lot more.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey there WD,

    Since you're already in contact with our Support team for this issue, I'd recommend contacting the agent handling your case for an update. You'll receive any updates first and foremost through your communication with the team via email.

    Sorry that I can't be of much more help here!

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