We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
6 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
austrie's avatar
austrie
New member | Level 2

Hi, 

Having the same issue across our entire team! "To edit business documents you'll need a commercial Office 365 subscription" when we've worked totally fine off it until now. Microsoft's help team didnt' have an answer for us either.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey austrie, thanks for pinging us on this thread and sorry to hear that you're also having trouble with this. 

I've also sent you an email to the address connected to your Community profile, so have a look at your inbox and don't hesitate to get back to me there. 

Looking forward to hearing back from you!

  • GJensen's avatar
    GJensen
    New member | Level 2
    6 years ago

    I have an interesting twist to this issue. I have recently updated my Microsoft Office products and now am unable to edit due to the ""To edit business documents you'll need a commercial Office 365 subscription" message. However, others on the team are able to edit these documents and they have not updated their Microsoft Office products as of yet.  Please let me know when this will be resolved. 

    Most respectfully.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!