We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
6 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
Celeste's avatar
Celeste
Icon for Dropbox Staff rankDropbox Staff

Hi forwardmaui, thanks for checking in about this!

In order for us to look into this a bit deeper, I have reached out to you via email to the email address associated with your Community profile.

Keep an eye out for my mesage and reply when you can, and we'll take it from there. 

Thanks!

jaredr's avatar
jaredr
New member | Level 2
6 years ago

Same issue here.  Just started today.

  • Celeste's avatar
    Celeste
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi jaredr, thanks for chiming in!

    I have reached out to you via email just now as well. Send me a quick reply when you can and we'll continue troubleshooting directly. 

    Thanks!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!