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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
6 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
forwardmaui's avatar
forwardmaui
New member | Level 2
Almost there...
To edit business documents you'll need a commercial Office 365 subscription
Celeste's avatar
Celeste
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi forwardmaui, thanks for checking in about this!

In order for us to look into this a bit deeper, I have reached out to you via email to the email address associated with your Community profile.

Keep an eye out for my mesage and reply when you can, and we'll take it from there. 

Thanks!

  • jaredr's avatar
    jaredr
    New member | Level 2
    6 years ago

    Same issue here.  Just started today.

    • Celeste's avatar
      Celeste
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Hi jaredr, thanks for chiming in!

      I have reached out to you via email just now as well. Send me a quick reply when you can and we'll continue troubleshooting directly. 

      Thanks!

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