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AlainStrasbourg's avatar
AlainStrasbourg
Explorer | Level 3
12 months ago

Using my Caméra Netatmo with Dropbox

I have an internal Netatmo Camera. As soon as Dropbox has accepted me the page is empty with the only name Dropbox on top. No recording is possible. Did someone succeed? Thanks
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi AlainStrasbourg, thanks for bringing this to our attention.

 

Could you clarify exactly what you're referring to and what you're currently experiencing?

 

Any other info or screenshots would be helpful!

AlainStrasbourg's avatar
AlainStrasbourg
Explorer | Level 3
12 months ago

 

 

 

 

 

 

 

Hi, here is the sequence I obtain on my smartphone when trying to have netatmo camera accepted by dropbox.  I tryed several times and my connexion with optical fiber is excellent.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks, I've removed two images for your own privacy. 

     

    Could you try disconnecting from WiFi and using cellular data to see if this helps with connecting the app to Dropbox?

    • AlainStrasbourg's avatar
      AlainStrasbourg
      Explorer | Level 3
      12 months ago

      Thanks to take care of my issue. With cellular the symptom is exactely the same.

      "Impossible to connect to server. This could be due to a bad connection." And this page doesn't appear for long; only when I push the button to go back from the screen with the only word dropbox on top. I must use my camera to get it. The remaining image is just the word dropbox on a blank page

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        It's possible that the app can't connect to the Dropbox server for some reason to finalize the connection. 

         

        Have you tried contacting the developer of the app for further assistance on this matter?

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