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Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying \"Log in or sign up to Dropbox to link with Microsoft Office Integration\". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page.
It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.

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Thanks for bringing this to our attention, Barnsey.

Are you having this issue only with Excel files or other Office files as well?

Can you send me a screenshot of what you see when you try to open an Excel file from the Dropbox mobile app?

Thanks in advance.

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Thanks for bringing this to our attention, .

Are you having this issue only with Excel files or other Office files as well?

Can you send me a screenshot of what you see when you try to open an Excel file from the Dropbox mobile app?

Thanks in advance.

JensN79, can you send me a screenshot of what you see on your end? I’d also like to know the OS version of the device you’re having trouble with.

Have you cleared the cache of the Dropbox and Excel apps and reinstalled them, and the same issue occurs? When it comes to the Dropbox app, first make sure that you’re not on a free Basic account with more than 3 devices linked. If you are, please skip this step.

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, can you send me a screenshot of what you see on your end? I’d also like to know the OS version of the device you’re having trouble with.

Hi guys, i was able to solve this stupid problem by opening excel app > open other workbooks >Add a place > Dropbox
Hope this helps

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Hi guys, i was able to solve this stupid problem by opening excel app > open other workbooks >Add a place > Dropbox
Hope this helps

I've been doing this plenty of times already but it doesn't help.

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I've been doing this plenty of times already but it doesn't help.

Hey mikhufano, can you try the following steps and let me know if they help?

1) Clear the cache on your Dropbox app. To do so:

Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
Tap the gear icon labeled \"Settings\" at the bottom of the menu list
Scroll to “Privacy” & select “Clear cache\"

2) Uninstall the Dropbox App
3) Sign out from the Play store
4) Restart your device
5) Sign into the Play Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account

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Hey , can you try the following steps and let me know if they help?

1) Clear the cache on your Dropbox app. To do so:

Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
Tap the gear icon labeled \"Settings\" at the bottom of the menu list
Scroll to “Privacy” & select “Clear cache\"

2) Uninstall the Dropbox App
3) Sign out from the Play store
4) Restart your device
5) Sign into the Play Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account

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Hi Folks, elsahhar666 (e666) had a point. It helped me figure out to solve this stupid problem also. Similar to e666 did, open excel app > \"open\" folder > Browse (Google Drive, Dropbox, etc.) > select Dropbox...., then go open your excel file...it'll open the darn excel file.

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Only works if Dropbox is connected already. The problem we're all having is that DB is not connected.

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Only works if Dropbox is connected already. The problem we're all having is that DB is not connected.

The problem is in Excel. Open Excel mobile app. In settings, go to connected services. Add a service and select DropBox. Log in using your DropBox user name and password. This will connect your Excel to your DropBox account. They you should be able to open excel files from DropBox.

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Had similar issue for months. Dropbox links to Word ok but not Excel. Issue in on tablet and phone. I did find Dropbox Beta will link with Excel, but these are different file copies to normal Dropbox folders.

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Hey TC32, sorry to see that you're having this issue.

Can you please clarify what you mean by \"different file copies to normal Dropbox folders\"?

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Hey , sorry to see that you're having this issue.

Can you please clarify what you mean by \"different file copies to normal Dropbox folders\"?

Hi dropbox,

so what is the solution to this issue? here is the screenshot after clicking open with excel.

i tried resetting the microsoft 365 app, cleared the cache and removed all other linked devices but none of them worked.

$\"\"$

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Hi dropbox,

so what is the solution to this issue? here is the screenshot after clicking open with excel.

i tried resetting the microsoft 365 app, cleared the cache and removed all other linked devices but none of them worked.

$\"\"$

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Hi Dropbox support, I have cleared the cache, uninstalled the app but still have the same issue. Is there a solution to this proble?

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Hi Dropbox support, I have cleared the cache, uninstalled the app but still have the same issue. Is there a solution to this proble?

Hey rual, let's jump right into this!

Would you mind clarifying your OS, along with the version of the Dropbox app that you're using on your end?

When did this start happening, and is the behavior the same one as the OP mentioned?

Let me know more, and we'll take it from there!

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Hey , let's jump right into this!

Would you mind clarifying your OS, along with the version of the Dropbox app that you're using on your end?

When did this start happening, and is the behavior the same one as the OP mentioned?

Let me know more, and we'll take it from there!

I'm having the same issue. Adding Dropbox doesn't work. Signing out, clearing cache, deleting all apps makes no difference. How can this be fixed?

Running android 15

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I'm having the same issue. Adding Dropbox doesn't work. Signing out, clearing cache, deleting all apps makes no difference. How can this be fixed?

Running android 15

Started on new pixel 9 device. Was working perfectly on my old pixel 6 1 week ago. Exact same issue as the OP.

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Started on new pixel 9 device. Was working perfectly on my old pixel 6 1 week ago. Exact same issue as the OP.

Hey Dbell654, when did this first start happening?

Also, can you send me a screenshot of the message you see on your end, please?

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Hey , when did this first start happening?

Also, can you send me a screenshot of the message you see on your end, please?

As stated in my initial response, about 1 week ago. Got a new pixel 9 (so fresh/new install) and it was working perfectly on my pixel 6 up to then. I also indicated the message is identical to the OP.

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Super annoying. Have tried all the suggestions in this thread and nothing seems to work. Just goes in circles and same result. I have been accessing my dropbox excel files by opening the excel app, hitting the \"open\" in the bottom right corner, selecting \"browse\", which then lists my dropbox files, selecting the file I want to use but its a read only so I have to save a copy, edit it, then later go into dropbox and delete the old version. What a pain in the ass.

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Thank you both for the additional information on this Dbell654 & Barnsey - much appreciated.

Could you please let us know if you have more than one Dropbox and/or Microsoft accounts running on your Android devices?

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Thank you both for the additional information on this & - much appreciated.

Could you please let us know if you have more than one Dropbox and/or Microsoft accounts running on your Android devices?

I have personal and business. It's the exact same setup that was on my Pixel 6 which was working flawlessly.

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I have personal and business. It's the exact same setup that was on my Pixel 6 which was working flawlessly.

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Solved. Moved my spreadsheets over to onedrive.

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Solved. Moved my spreadsheets over to onedrive.

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hey, i have the same issue for the last few month on a galaxy s23 with both business and privet accounts. Never had this issue before, and no fixes worked so far.

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hey, i have the same issue for the last few month on a galaxy s23 with both business and privet accounts. Never had this issue before, and no fixes worked so far.

I also have had the same issue for months now, using Samsung devices, S23, S23 Ultra, Galaxy Tab S7 and Galaxy Tab S9. Cannot connect to Dropboax, Cannot Open Excel files.
Attemps to log in, add location etc take me into a constant Circular loop, with no solution.

Been using dropbox for donkeys years, along with Microsoft. Not sure who is to blame, but I do know that I am sick and tired of it all, and am considering alternative options.

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Been using dropbox for donkeys years, along with Microsoft. Not sure who is to blame, but I do know that I am sick and tired of it all, and am considering alternative options.

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