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Forum Discussion

Barnsey's avatar
Barnsey
New member | Level 2
7 months ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Microsoft Office
Mobile
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thank you both for the additional information on this Dbell654 & Barnsey - much appreciated.

 

Could you please let us know if you have more than one Dropbox and/or Microsoft accounts running on your Android devices?

Dbell654's avatar
Dbell654
New member | Level 1
6 days ago

I have personal and business.  It's the exact same setup that was on my Pixel 6 which was working flawlessly.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    6 days ago

    Dbell654, sorry to jump in. After inserting your Dropbox email address and password, what do you see exactly? Are you getting any errors of any sort? Can you send me one more screenshot of what you see to have a complete image of the issue? 

    Apologies if you’ve clarified this already.

    • Dbell654's avatar
      Dbell654
      New member | Level 1
      6 days ago

      What I see is what I shared already.  No errors.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 days ago

        So, after you enter your credentials, are you also being redirected to OneDrive, like the OP? If yes, can you send us a screenshot of what you see there?

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