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Barnsey

New member | Level 2

10 months ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

New member | Level 2

4 months ago

Super annoying. Have tried all the suggestions in this thread and nothing seems to work. Just goes in circles and same result. I have been accessing my dropbox excel files by opening the excel app, hitting the "open" in the bottom right corner, selecting "browse", which then lists my dropbox files, selecting the file I want to use but its a read only so I have to save a copy, edit it, then later go into dropbox and delete the old version. What a pain in the ass.

Walter
Dropbox Staff
4 months ago
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Thank you both for the additional information on this Dbell654 & Barnsey - much appreciated.

Could you please let us know if you have more than one Dropbox and/or Microsoft accounts running on your Android devices?
- Dbell654
  New member | Level 1
  4 months ago
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  I have personal and business. It's the exact same setup that was on my Pixel 6 which was working flawlessly.
  - Nancy
    Dropbox Staff
    4 months ago
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    Dbell654, sorry to jump in. After inserting your Dropbox email address and password, what do you see exactly? Are you getting any errors of any sort? Can you send me one more screenshot of what you see to have a complete image of the issue?
    Apologies if you’ve clarified this already.

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I have a paid Microsoft 365 account that I use on my android phone and lenovo la...","body@stringLength":"926","rawBody":"

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying \"Log in or sign up to Dropbox to link with Microsoft Office Integration\". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page.
It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.

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Super annoying. Have tried all the suggestions in this thread and nothing seems to work. Just goes in circles and same result. I have been accessing my dropbox excel files by opening the excel app, hitting the \"open\" in the bottom right corner, selecting \"browse\", which then lists my dropbox files, selecting the file I want to use but its a read only so I have to save a copy, edit it, then later go into dropbox and delete the old version. What a pain in the ass.

","body@stringLength":"473","rawBody":"

Super annoying. Have tried all the suggestions in this thread and nothing seems to work. Just goes in circles and same result. I have been accessing my dropbox excel files by opening the excel app, hitting the \"open\" in the bottom right corner, selecting \"browse\", which then lists my dropbox files, selecting the file I want to use but its a read only so I have to save a copy, edit it, then later go into dropbox and delete the old version. What a pain in the ass.

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Thank you both for the additional information on this Dbell654 & Barnsey - much appreciated.

Could you please let us know if you have more than one Dropbox and/or Microsoft accounts running on your Android devices?

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Thank you both for the additional information on this & - much appreciated.

Could you please let us know if you have more than one Dropbox and/or Microsoft accounts running on your Android devices?

I have personal and business. It's the exact same setup that was on my Pixel 6 which was working flawlessly.

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I have personal and business. It's the exact same setup that was on my Pixel 6 which was working flawlessly.

Dbell654, sorry to jump in. After inserting your Dropbox email address and password, what do you see exactly? Are you getting any errors of any sort? Can you send me one more screenshot of what you see to have a complete image of the issue?

Apologies if you’ve clarified this already.

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, sorry to jump in. After inserting your Dropbox email address and password, what do you see exactly? Are you getting any errors of any sort? Can you send me one more screenshot of what you see to have a complete image of the issue?

Apologies if you’ve clarified this already.

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