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Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying \"Log in or sign up to Dropbox to link with Microsoft Office Integration\". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page. It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.
Thanks for bringing this to our attention, Barnsey.
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Are you having this issue only with Excel files or other Office files as well?
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Can you send me a screenshot of what you see when you try to open an Excel file from the Dropbox mobile app?
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Thanks in advance.
","body@stringLength":"623","rawBody":"
Thanks for bringing this to our attention, .
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Are you having this issue only with Excel files or other Office files as well?
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Can you send me a screenshot of what you see when you try to open an Excel file from the Dropbox mobile app?
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Thanks in advance.
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Unable to open Excel files on Android Dropbox mobile app - Office login loop","moderationData":{"__ref":"ModerationData:moderation_data:774959"},"body":"
JensN79, can you send me a screenshot of what you see on your end? Iâd also like to know the OS version of the device youâre having trouble with.
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Have you cleared the cache of the Dropbox and Excel apps and reinstalled them, and the same issue occurs? When it comes to the Dropbox app, first make sure that youâre not on a free Basic account with more than 3 devices linked. If you are, please skip this step.
, can you send me a screenshot of what you see on your end? Iâd also like to know the OS version of the device youâre having trouble with.
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Have you cleared the cache of the Dropbox and Excel apps and reinstalled them, and the same issue occurs? When it comes to the Dropbox app, first make sure that youâre not on a free Basic account with more than 3 devices linked. If you are, please skip this step.
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Samen problem here, when working on an Android device and willing to open a Excel file from Dropbox its stuck in a login-loop. When we open Excel first and browse in Dropbox, the problem does not occur.
Samen problem here, when working on an Android device and willing to open a Excel file from Dropbox its stuck in a login-loop. When we open Excel first and browse in Dropbox, the problem does not occur.
Word works fine.
Please help
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basvanherel, can you clarify the OS version of Android youâre using, as well as the Dropbox app version?
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Have you cleared the cache of both the Dropbox and Excel app, and reinstalled them?
, can you clarify the OS version of Android youâre using, as well as the Dropbox app version?
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Have you cleared the cache of both the Dropbox and Excel app, and reinstalled them?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:775661_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer | Level 3","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1423120":{"__typename":"User","id":"user:1423120","uid":1423120,"login":"CPR31","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-03-16T07:16:07.781-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1423120"},"ModerationData:moderation_data:783614":{"__typename":"ModerationData","id":"moderation_data:783614","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:783614":{"__typename":"ForumReplyMessage","uid":783614,"id":"message:783614","revisionNum":1,"author":{"__ref":"User:user:1423120"},"readOnly":true,"repliesCount":11,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumReplyMessage:message:774812"},"conversation":{"__ref":"Conversation:conversation:774535"},"subject":"Re: Unable to open Excel files on Android Dropbox mobile app - Office login loop","moderationData":{"__ref":"ModerationData:moderation_data:783614"},"body":"Same here. Word is fine, only Excel has the problem.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"52","kudosSumWeight":0,"postTime":"2024-07-16T21:44:44.021-07:00","lastPublishTime":"2024-07-16T21:44:44.021-07:00","metrics":{"__typename":"MessageMetrics","views":2403},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:774535/message:783614","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDc4MzYyNiw3ODM2MjY","node":{"__ref":"ForumReplyMessage:message:783626"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDc4MzYyNiw3ODQwOTA","node":{"__ref":"ForumReplyMessage:message:784090"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"52","rawBody":"Same here. Word is fine, only Excel has the problem.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:783614_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:783626":{"__typename":"ModerationData","id":"moderation_data:783626","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1856568":{"__typename":"User","id":"user:1856568","uid":1856568,"login":"Dan83","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-19T02:32:46.842-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1856568"},"ForumReplyMessage:message:783626":{"__typename":"ForumReplyMessage","uid":783626,"id":"message:783626","revisionNum":1,"author":{"__ref":"User:user:696151"},"readOnly":true,"repliesCount":9,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumReplyMessage:message:783614"},"conversation":{"__ref":"Conversation:conversation:774535"},"subject":"Re: Unable to open Excel files on Android Dropbox mobile app - Office login loop","moderationData":{"__ref":"ModerationData:moderation_data:783626"},"body":"
Hey Howard L.6 and CPR31, sorry to hear that you're having this issue.
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Have you tried any of the troubleshooting provided in this thread, like clearing the apps' cache, restarting the device, etc.?
Hey and , sorry to hear that you're having this issue.
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Have you tried any of the troubleshooting provided in this thread, like clearing the apps' cache, restarting the device, etc.?
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:783626_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:784057":{"__typename":"ModerationData","id":"moderation_data:784057","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:784057":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1856568"},"id":"message:784057","revisionNum":1,"uid":784057,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumReplyMessage:message:783626"},"conversation":{"__ref":"Conversation:conversation:774535"},"subject":"Re: Unable to open Excel files on Android Dropbox mobile app - Office login loop","moderationData":{"__ref":"ModerationData:moderation_data:784057"},"body":"
Same issue with the EXCEL in dropbox and Andriod14 for a while now. Already cleared the cache, nothing resolved.
Same issue with the EXCEL in dropbox and Andriod14 for a while now. Already cleared the cache, nothing resolved.
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