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Forum Discussion
Unable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Hannah
Dropbox Staff
Dropbox StaffThanks for bringing this to our attention, Barnsey.
Are you having this issue only with Excel files or other Office files as well?
Can you send me a screenshot of what you see when you try to open an Excel file from the Dropbox mobile app?
Thanks in advance.
I see same issue. I use this daily and 2-3 days ago excel app won't connect to dropbox longer. Word app an PowerPoint app still works. Every time I try to open a excel file located in Dropbox the app wants me to login to Dropbox but it never works. The Dropbox folder is also no longer a file location in the app when pressing open. When manually trying to add Dropbox as location same issue occurs. In Word app Dropbox can be found as a file location when pressing open. So the issue is clearly in Excel app.
- Nancy
JensN79, can you send me a screenshot of what you see on your end? I’d also like to know the OS version of the device you’re having trouble with.
Have you cleared the cache of the Dropbox and Excel apps and reinstalled them, and the same issue occurs? When it comes to the Dropbox app, first make sure that you’re not on a free Basic account with more than 3 devices linked. If you are, please skip this step.
Samen problem here, when working on an Android device and willing to open a Excel file from Dropbox its stuck in a login-loop.
When we open Excel first and browse in Dropbox, the problem does not occur.
Word works fine.Please help
- Nancy
basvanherel, can you clarify the OS version of Android you’re using, as well as the Dropbox app version?
Have you cleared the cache of both the Dropbox and Excel app, and reinstalled them?
- Same here. Word is fine, only Excel has the problem.
- Hannah
Hey Howard L.6 and CPR31, sorry to hear that you're having this issue.
Have you tried any of the troubleshooting provided in this thread, like clearing the apps' cache, restarting the device, etc.?
Same issue with the EXCEL in dropbox and Andriod14 for a while now. Already cleared the cache, nothing resolved.
- Tried clearing cache for both Excel and Dropbox and rebooting. Problem still persists.
