We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Fractal Tree's avatar
Fractal Tree
Explorer | Level 4
2 years ago

Subtitles not loading in Dropbox Replay

I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.  
Dropbox Replay
  • Walter's avatar
    Walter
    2 years ago

    Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

     

    Can you check and let us know if you're still having issues?

Fractal Tree's avatar
Fractal Tree
Explorer | Level 4

Previously I just added subtitles. Now I get an error in literally every video. It doesn't matter if it's x264 or x265 codec. It doesn't matter if it's English subtitles or another language.

 

I use local subtitles, not transcriptions created in Replay. I tried Firefox, Chrome, Edge browsers - there was an error everywhere.

 

I think that every user is facing this problem now, it does not depend on me.

 

I even created subtitles for your "Replay Demo" video. Same error. Subtitles not added.

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

 

Can you check and let us know if you're still having issues?

  • Fractal Tree's avatar
    Fractal Tree
    Explorer | Level 4
    2 years ago

    Hey, everything works now! Thanks for solving the problem!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!