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Forum Discussion
Subtitles not loading in Dropbox Replay
I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.
Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.
Can you check and let us know if you're still having issues?
Previously I just added subtitles. Now I get an error in literally every video. It doesn't matter if it's x264 or x265 codec. It doesn't matter if it's English subtitles or another language.
I use local subtitles, not transcriptions created in Replay. I tried Firefox, Chrome, Edge browsers - there was an error everywhere.
I think that every user is facing this problem now, it does not depend on me.
I even created subtitles for your "Replay Demo" video. Same error. Subtitles not added.
Walter
Dropbox Staff
Dropbox StaffHey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.
Can you check and let us know if you're still having issues?
Hey, everything works now! Thanks for solving the problem!
