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Forum Discussion

Fractal Tree's avatar
Fractal Tree
Explorer | Level 4
2 years ago

Subtitles not loading in Dropbox Replay

I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.  
Dropbox Replay
  • Walter's avatar
    Walter
    2 years ago

    Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

     

    Can you check and let us know if you're still having issues?

Fractal Tree's avatar
Fractal Tree
Explorer | Level 4

This is a global problem. Even in the same file, the same subtitles that were loaded before are now not loaded.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for posting this here, Fractal Tree!

 

Let’s check a few things first; are you having this issue with any other videos on Dropbox Replay? 

 

Have you purchased the Replay add-on, and is this something that you’re experiencing on multiple different browsers?

 

If you haven't tried this already, please check a different browser, and let me know how it goes.

 

This will help me guide you further.

  • Fractal Tree's avatar
    Fractal Tree
    Explorer | Level 4
    2 years ago

    Previously I just added subtitles. Now I get an error in literally every video. It doesn't matter if it's x264 or x265 codec. It doesn't matter if it's English subtitles or another language.

     

    I use local subtitles, not transcriptions created in Replay. I tried Firefox, Chrome, Edge browsers - there was an error everywhere.

     

    I think that every user is facing this problem now, it does not depend on me.

     

    I even created subtitles for your "Replay Demo" video. Same error. Subtitles not added.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Fractal Tree, we have received similar reports, and our team are investigating this matter in more detail.

       

      We'll report back once we have any updates.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

       

      Can you check and let us know if you're still having issues?

      • Fractal Tree's avatar
        Fractal Tree
        Explorer | Level 4
        2 years ago

        Hey, everything works now! Thanks for solving the problem!

  • valer2021's avatar
    valer2021
    Explorer | Level 4
    2 months ago

    Hello!

     

    The same problem here. SRT subtitles are not visible after I loaded the file it Replay.

     

    Can you help?

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