You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dbm14's avatar
dbm14
Explorer | Level 3
4 years ago

Save to Dropbox not possible in iOS Shortcuts

When using the file save dialog in iOS Shortcuts (formerly ,Workflows') the Dropbox target option is greyed out. Any idea how to fix that? It did work for me some time ago, but stopped for seemingly ...
Mobile
Third Party Integrations
dbm14's avatar
dbm14
Explorer | Level 3
Hello Hannah!
Sure, awaiting your reply then. (I guess you can see my user account and mail address?)
Thanks!
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Sorry for the delay on this, but I've just reached out to you, so make sure to check your emails!
  • monomond's avatar
    monomond
    New member | Level 2
    4 years ago
    Hello,
    i have the same problem. Is there any solution?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Hey monomond, thanks for the nudge here.

      Did you perhaps only recently update your iOS to 15?

      Also, if you search for 'Dropbox' in the actions available in Shortcuts, are you able to find a 'save to Dropbox' option that you can use instead?
    • dbm14's avatar
      dbm14
      Explorer | Level 3
      4 years ago
      monomond The suggestion was to use the ,Save to Dropbox’ action instead of the general ,Save’ action. This works, but does not solve the issue. With ,Save to Dropbox’ I have to decide where to save it before running the action, whereas ,Save’ gives all possibilities.

      Hannah Is this a bug or does Dropbox not fully support the iOS save dialog?
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hi dbm14, if the support team suggested the to use the Save to Dropbox feature, then those would be the recommended steps to take.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!