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Chris956's avatar
Chris956
Explorer | Level 3
2 years ago

IPad App - Offline Excel files won’t open without internet connection

Hi there, when I click an offline excel (or any MS file) in the iPad Dropbox app, I get an error saying ‘Can’t open Excel’ and that I can view the preview of the file but not open/edit it.

Is there some setting I need to change in Dropbox or Excel to access offline files (Other than make them offline in DB)

 

Thanks,

 

Chris

Microsoft
Microsoft Office
Mobile
Tablet
Third Party Integrations
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Chris956, thanks for bringing this to our attention.

     

    What iOS version are you running on your device?

     

    Likewise, could you confirm the versions of the Dropbox mobile app and the Excel app on the iPad?

     

    This will help me to assist further!

    • Chris956's avatar
      Chris956
      Explorer | Level 3
      2 years ago

      Hi there. 

      IOS 16.4.1

      Dropbox is 332.2

      Excel 2.73

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you try offlining a file first to see if it then opens in the Excel app when you go to edit it?

  • AL43's avatar
    AL43
    New member | Level 2
    3 months ago

    Did you find any resolution for this issue? String doesn’t show any…I have the same issue. Very frustrating. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Sorry to hear the same thing’s happening for you, AL43. 

       

      Can you attach a screenshot of what you see here? I’ll take a look for you.

    • Chris956's avatar
      Chris956
      Explorer | Level 3
      3 months ago
      No, I keep coming back and trying again, but no joy. If I find a solution I’ll post here.

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