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Forum Discussion

ProHome's avatar
ProHome
Helpful | Level 6
5 years ago

IOS 14 has messed up file integration with Dropbox - Content Unavailable

Was working fine with the last ios update 13.  Upgraded to ios 14 yesterday.  The Dropbox shows up as an available option in Chrome to pull files from.  However in the display it says "Content Unavai...
Mobile
Third Party Integrations
  • ProHome's avatar
    ProHome
    5 years ago

    Thank you for your assistance.

     

    Figured I would give you an update.  Upgrading to ios 14.1 has fixed the issue.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Ciao Amxim, sarei felice di aiutarti a indagare con te.

Lo stai facendo dal sito Web, dall'app mobile o dall'app File?

Ti sei assicurato di eseguire l'ultima versione del tuo Dropbox e dell'app Adobe?

Inoltre, uno screenshot dei messaggi di errore che stai vedendo sarebbe di grande aiuto.

Resto in attesa di un tuo riscontro!

PS. Ho incluso una versione tradotta del mio post, scusa per eventuali errori che potresti trovare.

Hello Amxim, I'd be happy to help look into this with you. 

Are you doing this from the website, the mobile app, or the Files app?

Have you made sure that you're running the latest version of your Dropbox and Adobe app?

Also, a screenshot of the error messages that you are seeing would be super helpful.

Looking forward to hearing back from you!

PS. I included a translated version of my post, sorry for any mistakes you might find. 
Amxim's avatar
Amxim
Explorer | Level 3
4 years ago

Thank you. I’m working on iPad Pro with iPadOS 14.4.1 (the last one) and the App Dropobox version 226.2.2 (just updated).

The problem with the folder is recent, never seen before and in my use it happen when I try to attached a file of one particoular folder to an email.

For what is concerning Acrobat I noted the problem from start to work with Dropbox on iPad, it is necessary to repeat the request to open a file.

Please find attached the screen error concerning the two item before.

 

Bye

 

    • Amxim's avatar
      Amxim
      Explorer | Level 3
      4 years ago

      No way ... I tried without success. It’s annoying and really inexplicable, for the first problem all other folders are working, I add that sometimes by repeating the request the list appear and disappear for some seconds but it is not possibile to select the file ... 😡

      I ‘don’t understand. I also tried to rename the folder ...

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks for trying that Amxim.

        Is there any noticeable difference with this specific folder than the others in your account? For example, is it a shared folder?

        Have you recently rebooted your device to see if there's any difference in the behaviour then?

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