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Forum Discussion
Integration with iOs Files app dropping out
I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.
First, I have tried a number of times to add Dropbo...
I finally had to move my files to google drive. I couldn’t get work done any longer. I still have a Dropbox account because my wife hasn’t moved yet, and I check on this problem from time to time and it still occurs. For what it’s worth, dropbox support contacted me that same as they are you. I got escalated to tier 2. I sent them videos showing what happens. It happens on EVERY file integration as you know, but I just picked one as an example. The tech immediately blamed the other application and closed the ticket. Hope you have better luck but I wouldn’t count on it.
skifanatech I'm gonna give them 30 day to solve this, otherwise I'll move everything to OneDrive.
I really can't work anymore if Dropbox app/sync doesn't work as expected.
- At the end we’ve planned to move to OneDrive: the issue is still there, apparently an app update solved the issue, but did not.
I contacted Support again with a video of the issue but they closed the case as soon as I reported it.- Megan
Dropbox Staff
Hi Architetto D. , happy Monday!
You mentioned that you've contacted Support. Could you share with me here your ticket number reference, so I can locate it in the system?
Keep me posted!
Hi again Megan
The ticket I opened had n. 21541326
Your colleague suggested to clear the Dropbox app cache. I tried but didn't solve the issue. It's clearly an issue between Dropbox.app and Files.app.
Now I still can't access Dropbox via Files.app, unless I'll reboot my iPhone.
