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Forum Discussion

Dmkiz's avatar
Dmkiz
Explorer | Level 4
4 years ago

Integration with iOs Files app dropping out

I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.   First, I have tried a number of times to add Dropbo...
Mobile
Third Party Integrations
CeeViewer's avatar
CeeViewer
Explorer | Level 4
3 years ago

I’ve been having the same issues. I use Numbers spreadsheet and save files in Dropbox. Initially I never had issues but over the last year or so the program will suddenly freeze or I cannot access Dropbox at all (other clouds are fine). This happens both with iPhone and iPad. Laptop seems ok, but I use my iPad at work.

 

I did notice a message not that long ago stating that Dropbox may no longer be compatible with new iOS updates. Is that true?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey there, MissPaulette & CeeViewer, I hope you're doing well! 

     

    Great job on the initial troubleshooting, it was on point, I can't lie. 

     

    What version of the Dropbox app do you have installed on the devices that face this? 

     

    One more thing you can try to do is disable Dropbox as a location within the Files app, and then re-enable it. Once you do that, keep me posted on any updates. 

     

    Thank you!

    • jonbader's avatar
      jonbader
      Helpful | Level 6
      3 years ago

      Yes - I have the very same issue with Dropbox dropping out of connection through the files app on my IPad Pro 5th gen (IOS15.4.1). All I can say is that the previous contributors to this thread have described the problem accurately and I have nothing further to add except to add my voice to those that need to get this issue fixed as soon as possible as it is an annoying glitch that causes a significant impact on productivity on the iPad which on the whole is a great tool. It must be a APPLE/Dropbox protocol issue as the stand alone Dropbox app does not experience any dropouts - only through files.  

    • MissPaulette's avatar
      MissPaulette
      Helpful | Level 6
      3 years ago
      My Dropbox app is version is 276.2.2, running on iOS ver 15.4.1 (and many previous versions since this problem started). I have disabled Dropbox many many times trying to resolve this.

      Thank you for your assistance.
      • playzoffs's avatar
        playzoffs
        New member | Level 2
        2 years ago

        I am having the exact same problem on my iPhone 11 iOS ver 15.4.1

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