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Forum Discussion
Dmkiz
4 years agoExplorer | Level 4
Integration with iOs Files app dropping out
I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.
First, I have tried a number of times to add Dropbo...
Jay
Dropbox Staff
Hi Dmkiz, thanks for bringing this to our attention.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?
Keep me updated with any progress!
Dmkiz
4 years agoExplorer | Level 4
Unfortunately that didn't solve the problem. I just got the same thing again:
- Jay4 years agoDropbox StaffIt sounds like there might be a connection issue with the Dropbox site.
Do you have any proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?- Dmkiz4 years agoExplorer | Level 4
No I don't have a proxy or VPN. And I get the same problem on my home and work wifi networks and on mobile.
- Jay4 years agoDropbox StaffIt does appear to be an issue with the device itself in some way. I'd recommend getting in contact with the support team directly for further assistance.
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