You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
twobeatkick
10 months agoHelpful | Level 5
Importing files from Dropbox doesn't work when using FCPX.
Any users out there using FCPX noticed they cannot import media into FCPX from Dropbox any more? Files do not show up.
- 10 months ago
Okay I have solved this with Apple support. Something has changed with DropBox so the Dropbox you see in the home folder is an alias/shortcut., it is not the actual folder. The "real" folder is stored in Home-Library-CloudStorage. Right click on the Dropbox folder there and you can "Favorite" and then the actual older shows up in the Import window.
Megan
10 months agoDropbox Staff
Hey there, twobeatkick, welcome to our Community!
As a first step, can you clarify the version of the Dropbox app you're using on your device?
I'm asking, cause I'd like to know if this is related to the behavior you mentioned or not. Do you use macOS for File Provider?
If you also happen to have a screenshot of the import screen, that'd be amazing.
Thanks a bunch!
- twobeatkick10 months agoHelpful | Level 5
Thanks, on an iMac running Ventura 13.6.4 with DropBox 193.4.5594.
In FCPX I try to import and it does not recognise the DropBox designation as having any contents. This all since I get a message saying Dropbox was "being moved to a different destination on the Mac"on some such like
- twobeatkick10 months agoHelpful | Level 5
Okay I have solved this with Apple support. Something has changed with DropBox so the Dropbox you see in the home folder is an alias/shortcut., it is not the actual folder. The "real" folder is stored in Home-Library-CloudStorage. Right click on the Dropbox folder there and you can "Favorite" and then the actual older shows up in the Import window.
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!