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Forum Discussion

gloriacc88's avatar
gloriacc88
Explorer | Level 4
2 years ago

I can't open Google Docs in Google Chrome

Hi folks 🙂  Unfortunately, since the latest Google Chrome update, I can't open Google Docs on Dropbox. This is causing lots of daily problems. Every time I try to open one, Google Chrome crashes...
Google
Third Party Integrations
Web
  • Walter's avatar
    Walter
    2 years ago

    Hey gloriacc88, sorry to hear you're still having issues with this.

     

    May I ask if you happen to be running Grammarly on your device? If so, you might want to take a look at this discussion as well. 

gloriacc88's avatar
gloriacc88
Explorer | Level 4

Hello 🙂

Unfortunately, both suggestions are not working.

ryan_cs's avatar
ryan_cs
Helpful | Level 5
2 years ago

just here to confirm I have replicated this issue on a MacBook Pro (Intel) using both Chrome and Safari. Clearing cache and cookies from the browser temp resolves the issue.

 

When you open a file from Dropbox.com, a new browser tab/window is opened. That window has a Dropbox URL that is in the process of redirecting to Google docs. The redirect never completes. In Chrome, the application becomes unresponsive and must be force quit the app. In Safari, the tab becomes unresponsive.

 

In Chrome, I get the same page as the OP. In Safari, I get this at the bottom of the tab opened by Dropbox.

 

 

  • gloriacc88's avatar
    gloriacc88
    Explorer | Level 4
    2 years ago

    I found the solution:
    I went back to a previous version of Google Chrome.

    Now it works! But, still, this doesn't solve the problem 100% and it means I can't update Chrome 😄 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      ryan_cs, can you also open an incognito window from your Chrome browser, for example, and let me know if that seems to work?

       

      gloriacc88, can you try a different browser on your computer to see if the issue persists there, as well? Have you also restored your Chrome browser to its default settings and disabled any browser plugins?

      • gloriacc88's avatar
        gloriacc88
        Explorer | Level 4
        2 years ago

        So, unfortunately, Google Chrome updated itself to the latest version, and still, I can't access my google docs.

         

        I just tried to use Safari, and it works. This isn't my favourite browser tho.

         

        Is there anything else I could do to fix the problem on Google Chrome?

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