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The Dropbox Backup overview says:

\n

\"Dropbox Backup lets you back up any file or folder on your computer or device to the cloud. \".

\n

But the PC backup only allows specific folders to be selected.

\n

How to I backup the folder \"c:\\ImportantFolder\"?

\n

What am I missing?

\n

Thanks.

\n

 

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Thanks for letting me know, Bruce! Can you also share the ticket number from your support convo? I'd like to check it as well before guiding you further.

","body@stringLength":"160","rawBody":"

Thanks for letting me know, Bruce! Can you also share the ticket number from your support convo? I'd like to check it as well before guiding you further.

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Hi Bruce! If you’re only allowed to back up these specific folders, then you may not be using the updated version of Dropbox Backup just yet. 

\n

 

\n

Can you please follow these steps and let me know what happens?

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2024-07-11T09:44:06.813-07:00","lastPublishTime":"2024-07-11T09:44:06.813-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":2226},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:782469/message:782723","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"636","rawBody":"

Hi Bruce! If you’re only allowed to back up these specific folders, then you may not be using the updated version of Dropbox Backup just yet. 

\n

 

\n

Can you please follow these steps and let me know what happens?

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Hi Nancy. Please help. As I replied earlier, I followed your suggestions above and it completely corrected the issue on one of my laptops (PC#1). However, on PC #2, it did not. I chatted with support yesterday and today some things have reverted on PC#1 as well. Please look at these screenshots.
For the past week, PC1 was fine. The 12 folders available were this:




However, PC2 has always looked like this, which seems to me that this is still an older version, even though I followed the same instructions.




After a chat session with support yesterday, I now see that PC#1 is now reverted to the old version as well.


1. Is there a definitive way to tell which version of Dropbox Backup I am using on each PC? If I highlight the App icon, I see \"Dropbox 203.4.4857 Up to date\".
2. How do I get yesterday's PC1 version back onto PC#1?
3. How do I get yesterday's PC1 version onto PC#2?


Note  (last screenshot) that PC#1 has never been completely set up, so it appears at the bottom of the Backups screen under \"Add a backup\". PC#2 has been set up once, so it appears at the top of the Backups screen under \"Dropbox Backups\". I don't know if this difference is important.

Thanks.

 

","body@stringLength":"3067","rawBody":"

Hi Nancy. Please help. As I replied earlier, I followed your suggestions above and it completely corrected the issue on one of my laptops (PC#1). However, on PC #2, it did not. I chatted with support yesterday and today some things have reverted on PC#1 as well. Please look at these screenshots.
For the past week, PC1 was fine. The 12 folders available were this:




However, PC2 has always looked like this, which seems to me that this is still an older version, even though I followed the same instructions.




After a chat session with support yesterday, I now see that PC#1 is now reverted to the old version as well.


1. Is there a definitive way to tell which version of Dropbox Backup I am using on each PC? If I highlight the App icon, I see \"Dropbox 203.4.4857 Up to date\".
2. How do I get yesterday's PC1 version back onto PC#1?
3. How do I get yesterday's PC1 version onto PC#2?


Note  (last screenshot) that PC#1 has never been completely set up, so it appears at the bottom of the Backups screen under \"Add a backup\". PC#2 has been set up once, so it appears at the top of the Backups screen under \"Dropbox Backups\". I don't know if this difference is important.

Thanks.

 

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How can I use Dropbox Backup to backup a folder located on my machine?","moderationData":{"__ref":"ModerationData:moderation_data:784631"},"body":"

Here is the ticket number:  Ticket #24024539

BTW, is there a reference number for a thread in the Community chat?  I have only seen URL links when someone needs to reference a past chat or some other past chat.  Thanks.

 

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Here is the ticket number:  Ticket #24024539

BTW, is there a reference number for a thread in the Community chat?  I have only seen URL links when someone needs to reference a past chat or some other past chat.  Thanks.

 

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Hi again brucekaiser, and thanks for the ticket number.

\n

 

\n

Regarding Community threads, there are no specific reference numbers, but you can use the URL of the thread.

\n

 

\n

As for your ticket, from what I can see, you're in contact with a member of our team that specializes in issues like this.

\n

 

\n

Since that's the case, I would suggest replying back to their email, so they can assist you further on this, since they also have access to info specific to your account, which we do not.

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Hi again , and thanks for the ticket number.

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Regarding Community threads, there are no specific reference numbers, but you can use the URL of the thread.

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As for your ticket, from what I can see, you're in contact with a member of our team that specializes in issues like this.

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Since that's the case, I would suggest replying back to their email, so they can assist you further on this, since they also have access to info specific to your account, which we do not.

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Thanks for your help Hannah.

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Thanks for your help Hannah.

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