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anonymous

2 years ago

Solved

HELP: Adobe + DropBox billed me wrong

Earlier this month I was billed for Adobe creative cloud which was expected, I also received a charge from DropBox. I talked to my bank about the unauthorized charge and found out Adobe and Dropbox ha...

Rich

Super User II

2 years ago

anonymous wrote:
I talked to my bank about the unauthorized charge and found out Adobe and Dropbox have an integration.

That doesn't mean that one can charge you for the other. It only means that if you have Adobe software you can link it to your Dropbox account, if you have one, to access your files. It has nothing to do with billing and paying for Adobe doesn't result in a charge for Dropbox.

I tried logging into DropBox with the email I’m using for Adobe. Dropbox introduced me as a NEW ACCOUNT.

Use the credit card charge lookup tool to identify the account you're being charged for. If it's one of yours, you should be able to sign in to it and cancel the subscription. If you don't recognize the account then you're likely a victim of credit card fraud and you should speak to your bank again.

I can’t cancel any plans or unlink Adobe from Dropbox because I simply don’t have a plan. How do I go about so this doesn’t become an issue again.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

anonymous

2 years ago

Thank you for explaining it to me.

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anonymous wrote:
I talked to my bank about the unauthorized charge and found out Adobe and Dropbox have an integration.

I tried logging into DropBox with the email I’m using for Adobe. Dropbox introduced me as a NEW ACCOUNT.

I can’t cancel any plans or unlink Adobe from Dropbox because I simply don’t have a plan. How do I go about so this doesn’t become an issue again.

https://www.dropbox.com/support/billing-issues

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wrote:
I talked to my bank about the unauthorized charge and found out Adobe and Dropbox have an integration.

I tried logging into DropBox with the email I’m using for Adobe. Dropbox introduced me as a NEW ACCOUNT.

I can’t cancel any plans or unlink Adobe from Dropbox because I simply don’t have a plan. How do I go about so this doesn’t become an issue again.

https://www.dropbox.com/support/billing-issues

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