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Forum Discussion
liok
2 years agoHelpful | Level 6
Dropbox Passwords not working anywhere, in different ways
Hi, I'm trying to use DP again as I pay it and now that dashlane isn't free anymore. But installing the extension on firefox, clicking its icon does nothing, it doesn't react to any login field eithe...
- 2 years ago
Hi, I've just restored/reset my DB password account, and that unlocked the unresponsive firefox extention too. made sure my restoration terms were saved somewhere this time.
Thanks
Long Peter
5 months agoHelpful | Level 6
I was having the same issue on Firefox (129.0.1) MacOS (Sonoma 14.5). Deleting/reinstalling the DB Passwords add-on, then all add-ons didn't solve it for me but using Firefox's "Refresh" feature did. This essentially factory-resets the browser and then re-imports your browsing history etc. automatically. You lose all of your add-ons and UI settings but it is worth the effort to un-bung Passwords in your main browser.
After running a refresh, I needed to quit and restart the browser before I was able to reinstall the Passwords plugin. Then it was just a matter of allowing it the usual permissions, verifying the new installation via the Passwords extension in Chrome (it was already logged in and open so just popped up a dialogue asking if the new Firefox add-on was legit). Then, the Dropbox Passwords add-on was back to normal in Firefox, like nothing ever happened.
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