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itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
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Koja's avatar
Koja
New member | Level 2
3 years ago

Hello,

 

I have an issue with dropbox password.

 

I need to prove that I'm the good user. To do it, I need to accept a notification on firefox. But I never get this notification !

I checked the browser and all the notifications are activated.

And I did it without any trouble on my other computer.

 

Does somebody have an idea ?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi joja, happy Monday! 

     

    Have you tried to clear your browser's cache? 

     

    Also, do you maybe have any browser plugins, or security settings installed, that could be preventing the notification? 

     

    Keep me posted! 

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