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Forum Discussion
Dropbox Passwords app does not send notifications to allow new device
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Hi,
I have the same issue. I've bought a new phone, and tried to open the Dropbox passwords app, it say it is send a notification to my other devices which I receive, and approve, but then on the phone I get an 'Oops something has gone wrong' message and it does not log in. Super frustrating! Is there a solution for this?
Hannah
Dropbox Staff
Dropbox StaffHey DoW, thanks for the nudge here.
Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?
Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?
- Hi, yes I've tried reinstalling multiple times with no joy
- HannahThanks for the update!
Can you let me know what version of the app you have installed and also what OS version you have, please?Hi,
App version 276.2.4
Android version 12
Separately (not sure if its relevant) looking in dropbox passwords preferences, under devices, I can see multiple records for single 'devices' set up?
