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itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Dropbox Passwords app does not send notifications to allow new device

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Dropbox Passwords
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itsjustme1's avatar
itsjustme1
Helpful | Level 6
4 years ago

Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I now cannot log back in. I can log into Dropbox, but not Dropbox passwords. Notifications to allow access to Dropbox passwords is not working. No way to log back into my passwords account. Won’t allow me to log into Dropbox passwords via desktop either….so frustrating!!

  • DoW's avatar
    DoW
    Explorer | Level 4
    3 years ago

    Hi,

     

    I have the same issue. I've bought a new phone, and tried to open the Dropbox passwords app, it say it is send a notification to my other devices which I receive, and approve, but then on the phone I get an 'Oops something has gone wrong' message and it does not log in. Super frustrating! Is there a solution for this?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hey DoW, thanks for the nudge here.

      Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?
      • DoW's avatar
        DoW
        Explorer | Level 4
        3 years ago
        Hi, yes I've tried reinstalling multiple times with no joy

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