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Forum Discussion
AntonioC
Dropbox Staff
Dropbox StaffDropbox app for Android causing high battery usage
Hi there, I’m Antonio, a member of the Dropbox Mobile team. We’ve discovered an incompatibility issue between Dropbox’s app and Android OS that led to higher-than-normal battery usage on Android phon...
- Hi Alan, the main release of v76 will be rolled out 100% on this Wed. v78 will follow 2 weeks after that.
Over the last couple of months on the Android phone app I have noticed excessive battery usage by the DropBox App even when there is no upload or download activity.
Can this be fixed asap?
- Mark
Super User II
We need way more info here - like Android OS version and Dropbox version as a minimum.Hi, sorry yes that would help:
Android 5.0
Dropbox 50.2.2
As I say no active uploading or downloading. The majority of time the phone is Wi-Fi connected, I cannot tell if the drain is happening while specifically Wi-Fi or mobile data connected.
- dbeato
Super User alumni
Do you upload a lot of files to Dropbox from other devices? Do you have any folders syncing to your mobile? But again your system information (Mobile Phone Model, OS information and Dropbox information) is important for us to help you.
In addition the the info I just provided, phone is Galaxy Note 3.
I do have a number of folders, probably less than 100. A few thousand files probably.
Again it uses a lot of battery even when I make no changes to files or folders.
Can I upload a screenshot of power management? I can only seem to link to an image with the insert/edit image button.
Thanks.
- dbeato
Yes, you can upload the screenshot so we can see the results.
- I got the same problem since last update. No uploads/downloads from app.
Samsung Galaxy S5mini (SM-G800F), Android 6.0.1, Dropbox Version 50.2.2 from 30.5.17
I have to deactivate it, because if it's activated, it drains my battery empty in just 8 hours. (Without any other activity) - This up until past couple weeks was fine. I also have camera uploads for charging only. For the past few weeks dropbox has been using more than 10% and up to 20% of my battery. Dropbox version 72.2.2 Android is version 7.0. I am becoming very frustrated with whatever changed recently. I have had the Dropbox app for years (1 year on android and had iOS before that) and never had issues previously
I've noticed the same on my Pixel XL running Android 8.1 (first beta). For now I've uninstalled the app since other things I tried wouldn't stop the significant battery drain.
Hi original poster here. I checked my battery usage list and Dropbox is not listed. I updated Dropbox this morning to the same version as mentioned above, so I will be keeping a close eye on it.
Galaxy Note 3
Android 5.0
Dropbox 72.2.2
