We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Phlurim's avatar
Phlurim
Explorer | Level 4
11 months ago

Confusing access of Dropbox files when compared to different cloud providers

I often get very confused accessing my Dropbox files via various Apple, Google and Microsoft apps on my Mac and iPad. This is particularly problematic for me when trying to locate and open files on M...
Apple
iOS
Mobile
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi Phlurim, thanks for messaging the Community.

 

There is this article which describes which files can be previewed on the mobile app.

 

As to why certain files aren't working, it might be related to those files in particular, or some other reason we're not aware of.

 

If you have any further queries, feel free to message back.

  • wiseowl's avatar
    wiseowl
    Explorer | Level 3
    4 months ago

    Hi Jay,

     Can you answer the great question being provided here? I have the same question.

    Is there a single document available that explains all the steps necessary to make sure Dropbox will present a standard, consistent list of the entire file content of my Dropbox to the same apps on my Mac and iPad.

    Thanks Jim

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!