Forum Discussion

dw23's avatar
dw23
Explorer | Level 4
3 years ago
Solved

Cannot open Google Sheet document on the Dropbox website

Hello all - I have a Google Sheet that i created several months ago.  I have been using it (updates) several times a week.  Today, I am no longer able to open the google sheet.  I keep being direct...
Google
Preview
Third Party Integrations
Web
  • CW11's avatar
    CW11
    3 years ago

    Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything. 

DCdocs's avatar
DCdocs
Explorer | Level 3
3 years ago

Hi - I'm unable to access G Suite files in Dropbox. This is a new issue in the last couple of weeks. I used to be able to open G Suite files and I can still open other kinds of files (non- G Suite). I get a prompt to "sign in to continue" (see pic). When I press "sign in" it loops back to this same message. It happens whether it's a shared file or one of my own in Dropbox. I have Dropbox Basic. I have cleared cookies, restarted, and tried different browers. What do you recommend?

DCdocs's avatar
DCdocs
Explorer | Level 3
3 years ago

Disabling the Duck Duck Go extension solved this for me. Thanks all!!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!