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Forum Discussion

dw23's avatar
dw23
Explorer | Level 4
3 years ago

Cannot open Google Sheet document on the Dropbox website

Hello all - I have a Google Sheet that i created several months ago.  I have been using it (updates) several times a week.  Today, I am no longer able to open the google sheet.  I keep being direct...
Google
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Third Party Integrations
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  • CW11's avatar
    CW11
    3 years ago

    Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything. 

CW11's avatar
CW11
Helpful | Level 6

When I hit sign in it just reloads this same page. 

 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey dw23 and CW11, thank you for bringing this to our attention.

 

Have you tried this from a different browser, or from a private browsing window, to see if you get a different behavior?

 

Keep me posted.

  • dw23's avatar
    dw23
    Explorer | Level 4
    3 years ago

    Hi @Hannah 

     

    I just tried from a different browser (Safari) and also using Incognito/Private browsing and the results were the same.  Same behavior.  I cannot open any Google Doc or Google Sheet formatted document.

     

    One of the docs is something i need for studying today for an upcoming exam.   Is there any way for me to convert to Word or Excel format?  Or, get some version of it?  My panic level is increasing.  I created the document with Google so that I would be able to access it anywhere and anytime.  

     

    thanks for any help or suggestions.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi dw23, does that behavior happen to only one of your Google documents or multiple? 

       

      Can you try copying the file and then try to preview the copy?

      • dw23's avatar
        dw23
        Explorer | Level 4
        3 years ago

        Hi  Megan  and Hannah 

         

        This behavior (inability to open the documents) is happening to all of my Google documents - Google Sheets and Google Docs.  I cannot open any of them any more.  I copied the files and I cannot open in Preview or just open as regular.

         
        I already lost 2 days not being able to use any of my notes that took me weeks to create.   I am at a complete loss as to what to do, or why this started happening just a day ago?  

        Is there any way to get these docs back?     
         
        thanks for any help, advice, suggestions...
         

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