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Forum Discussion

dw23's avatar
dw23
Explorer | Level 4
3 years ago

Cannot open Google Sheet document on the Dropbox website

Hello all - I have a Google Sheet that i created several months ago.  I have been using it (updates) several times a week.  Today, I am no longer able to open the google sheet.  I keep being direct...
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  • CW11's avatar
    CW11
    3 years ago

    Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything. 

CW11's avatar
CW11
Helpful | Level 6

Same thing happening to me. I tried to access then through file explorer rather than right in Dropbox with same results. 

CW11's avatar
CW11
Helpful | Level 6
3 years ago

When I hit sign in it just reloads this same page. 

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey dw23 and CW11, thank you for bringing this to our attention.

     

    Have you tried this from a different browser, or from a private browsing window, to see if you get a different behavior?

     

    Keep me posted.

    • dw23's avatar
      dw23
      Explorer | Level 4
      3 years ago

      Hi @Hannah 

       

      I just tried from a different browser (Safari) and also using Incognito/Private browsing and the results were the same.  Same behavior.  I cannot open any Google Doc or Google Sheet formatted document.

       

      One of the docs is something i need for studying today for an upcoming exam.   Is there any way for me to convert to Word or Excel format?  Or, get some version of it?  My panic level is increasing.  I created the document with Google so that I would be able to access it anywhere and anytime.  

       

      thanks for any help or suggestions.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi dw23, does that behavior happen to only one of your Google documents or multiple? 

         

        Can you try copying the file and then try to preview the copy?

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