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Forum Discussion

gherson's avatar
gherson
Explorer | Level 4
2 years ago

"A JavaScript error occurred in the main process"

Initially Capture was working on a Windows 10 laptop, then I believe that the user attempted a reinstall of Capture without realizing it, and now the laptop is unable to run Capture:  Javascript erro...
Desktop
Dropbox Capture
Windows
  • Mike DBX's avatar
    Mike DBX
    2 years ago

    Hello all,

     

    We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture.  For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi gherson, thanks for bringing this to our attention.

 

You mentioned that a user attempted the reinstallation of the program. 

 

Was this on your computer, or a company-managed device?

 

This will help me to assist further!

James_GT_22's avatar
James_GT_22
New member | Level 2
2 years ago

I am having this same problem when trying to launch Dropbox Capture for the first time.  It has never run successfully.  The Dropbox app is installed on this system and works fine.  Windows 10 Pro.

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi James_GT_22, I'd be happy to help! 

     

    It might sound trivial, but have you tried re-starting your device, by any chance? What happens if you try to uninstall the app, then re-install?

     

    Let me know more!

    • timecapsuleid's avatar
      timecapsuleid
      New member | Level 2
      2 years ago

      I encounter similar issue with this. I'm using mac but still on sierra 10.12.4. I've tried uninstall and re-install the app, but same error still occured. Anyway to fix this?

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi there timecapsuleid, sorry to hear you're having issues with this.

         

        Could you maybe update your computer's OS version and try again?

         

        Let us know if you're still getting the same error. 

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